MADE TO ORDER
Please be mindful whether the product you are ordering is made to order or stocked.
Products that are made to order will be specified as such on it's product page. Production times vary—please reference the product descriptions for current wait times.
Products that are stocked can be expected to ship within two business days.
You can be confident that we are, at all times, doing our best to complete your order in as timely manner as possible. We will send a shipment notice once your order is complete and ready to ship.
Domestic shipping - You can choose between USPS First Class, or USPS Priority. You will receive a shipping confirmation with a tracking number once your order ships.
Orders shipped via USPS First Class will typically take 2-5 business days, depending on your location, while orders shipped via USPS Priority typically take 1-3, depending on location. Insurance is not included by default.
International Shipping - You are given a choice between USPS First Class (up to 3.75 lbs), or USPS Priority. First Class International transit times differ from country to country but typically run around 10-14 business days. USPS Priority International is anywhere from 6-10.
Please note that tracking for First Class International shipments stop when the package leaves the US. Once it leaves the country, it is essentially in the hands of the destination country's custom/postal service. We cannot be held responsible for packages held in customs and it will be the customer's responsibility to claim and recover packages from customs.
If you require an expedited shipping option or prefer a different shipping option other than what is available, please contact us and we can discuss.
We are not responsible for packages lost or damaged in transit. The customer assumes responsibility for shipments. Please choose your shipping service accordingly.
Shipping fees are non-refundable.
If for some reason you aren't satisfied with your product, please see below for our return policies.
All of my products made per order and by hand just for you. If there is any problem with your order, please email me first as I may be able to resolve most any problem for you. At Smiths and Kings, we stand behind our work and aim to craft the highest quality products with the highest level of customer service. Refunds may be given on a case by case basis. If you have a question or concern, please email me first so I can help fix the situation. Thanks!
Upon receipt, we will inspect and if it checks out, we will issue your refund. Please note that shipping is non-refundable, only the value of the product will be refunded.
If you receive a faulty product, please contact us immediately with pictures detailing the problem as well as a description of the problem. These issues are dealt with case by case but we'll start correspondence right away in hopes to resolve the problem.
Product condition and refund validity will be made at our discretion.